One of the most pivotal tools to success in a business is to have an effective customer service strategy in place. Even if you have the best online store software, retaining customers ultimately comes down to the quality of services you provide.
Here are a few tips and tricks to keep in mind as per expert entrepreneurs for a streamlined customer service!
Team Building
In order to have one of the best customer service teams, you need to make sure that the team you have hired is dedicated and at the same wavelength with the company’s vision. According to Mike Mondello, president of SeaBear, “For me, it’s more than just hiring experienced people. It is important to demonstrate the type of organization we want to be. It’s mission critical that everyone on our team understands how they fit into the brand and what they bring to the value chain that delivers a successful customer experience,”
Moreover, Leon Gorman believes that, “Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity,” indicating the importance of a compassionate team at hand.
Enhancing Customer Experience
Customer service is a segment of an organization that can grow and improve on a regular basis. Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Brainstorming to improve and enhance customer experience can inevitably lead to growth and productivity within an organization.
Moreover, make sure that the third parties you are dealing with for shipment, etc are dependable. According to Lisa King, owner of Brownie Points Inc, “You need to know that you’re partnering with someone who can manage your shipments and make sure your packages arrive on time.”
Never Compromise on Quality
Most businesses provide the best service possible in the initial days of their launch. As the business grows, most tend to cut down on costs by compromising the quality of the product and services. This is not only a mistake, it also compels loyal customers to leave.
According to Bud Weisbart, IFM, Vice President of AR Tech and AR Industries, divisions of A&R Tarpaulins Inc., Fontana Calif, cutting quality means, “you’ve sharpened the knife that’s going to slit your throat.”
Moreover, Larry Sweet, founder and president of Save-A-LoadInc says, “The key to the success of any business is to establish a philosophy and have everyone in the business buy into it.”
Need More Tips on Startup?
If you are hoping to collaborate with an effective team that helps you stand out from the competition, look no further than Earth Skater! We provide efficiently running online store builder software in addition to web design layouts, customer support systems, and affiliate tracking programs among other services. Our team gives special importance to customer service, so, whatever your requirements are, we are here to help! Get started on beating the competition today! Feel free to contact us to set up a meeting or if you have any questions, we will be happy to respond!